RETURN AND REFUND POLICY
This Return and Refund Policy describes the procedures and guidelines that govern product returns and refund requests for products or services purchased through this website or directly from Conceitos Diferentes. By making a purchase, the customer agrees to the terms of this policy.
1. Returns of Physical Products:
We accept returns on physical products within 14 days of purchase, provided the claim is made within the first 3 days of receipt of the product and it is in the same condition it was received, with no damage or obvious use.
2. Digital Product Returns:
For digital products, such as software or downloads, we accept returns only in exceptional cases, when the purchased product does not meet specifications or does not function as advertised. In that case, contact us so that we can analyze the situation.
3. Return Process:
To initiate a return, please contact us in writing and provide your order number, reason for return and relevant details. We will respond with detailed instructions on how to proceed.
4. Return Costs:
The customer is responsible for return shipping costs unless the product is returned due to a defect or outright error on our part. In these cases, we will provide a prepaid shipping label.
5. Refund Conditions:
5.1 Refunds will be issued upon inspection and approval of the returned product. The refund will be processed to the original payment method and the time for the money to be available in the customer's account may vary.
6. Products not eligible for Return:
Personalized or perishable products or services are not eligible for return unless due to a defect or outright error on our part.
7. Cancellation of Services:
For services contracted through this website or directly from Conceitos Diferentes, the customer can cancel the service in accordance with the terms established in the specific service contract. Cancellations may be subject to fees or penalties.
8. Deadline for Refund:
We will do our best to process refunds as quickly as possible, usually within 5 business days of your return being approved. However, the exact time may vary depending on your payment method and bank policies.
9. Policy Changes:
This return and refund policy is subject to periodic review and update. Any changes will be posted on this website.
We are committed to ensuring a positive shopping experience for our customers. If you have any questions or need assistance with a return or refund, please contact us through our customer support channels. Our aim is to resolve any issue fairly and efficiently.
